Delegation System for Growing Teams

Overview

A delegation system assigns clear ownership, defines processes, and builds accountability so the business can run without the founder in every loop.

Elements

• RACI or ownership matrix — Who is responsible, accountable, consulted, informed for key decisions and tasks.
• Documented processes — SOPs or runbooks for repeatable work so others can execute.
• Check-ins and reviews — Regular 1:1s or team reviews on outcomes, not just activity.
• Escalation rules — When to loop in the founder or another lead; avoid “just ask the founder.”

Rolling it out

• Start with one area (e.g. support or onboarding).
• Assign one owner and document the current process.
• Iterate based on what breaks or feels unclear.
• Expand to the next area once the first runs smoothly.